75% of telecoms operators globally are preparing to increase their investments in digital channels post-pandemic
Upstream, report by Technology Innovation Council (TIC)
What SELISE does for the Telecommunications Industry
Offer Superior Omnichannel Customer Experience
Transform your sales by automating online buying journeys. Start with creating your own product catalogues by offering various product bundlings, make changes and introduce promotions in any channel with a click, and manage your orders and subscriptions all through one centralized platform. Create a superior, consistent customer experience, offer B2C self-care options and create lasting customer loyalty.
Streamline UX with Enhanced Digital Presence
Telco offerings are complex, and we understand that. Which is why our partner portals are here to simplify your user journey: now, you can grow your channel sales by using our portal’s extensive CPQ capabilities, advanced pricing and promotions conditions, and automated quote-to-order conversion – all based on automated workflows – to get more B2B and B2C orders. Sell complex products anytime, anywhere, lowering the need for any manual intervention and reducing costs.
Work With Readymade Components
We offer a high-performance digital business support system (BSS) component library, complete with modular, readymade components for managing your various business functions, conducting sales, promotions, and offering customer support, that can be readily put together to power a telco ecosystem.
Connect Easily with Third-Party Service Providers
SELISE uses openAPIs in our solutions to connect to third-party OSS or BSS systems, which enables our platform to be used as a middleware while offering a simplified user experience. Using our APIs to integrate your portal with your backend systems, such as an ERP, can ensure the entire product lifecycle management is all completed through a single, central platform.
Customize Solutions At Granular Levels
Our one-stop wholesale portals can help you get quotes and place orders for virtually unlimited sites around the world. This means that you can make granular level customizations on a site level depending on your customer’s business need, and pick any combination that puts your customer first, expending minimum effort and cost.
Our Clients
Use Cases in Telecommunications
CPQ
Configure, price, Quote. Accelerate your sales process while improving quote accuracy and customer relations. Determine a customer’s needs and provide them with custom quotes that best fit those specific needs. Use the discount manager to customize discounts on a single catalogue of products that contains bundle offerings, across different channels.
Order Management
Systemize order fulfillment processes and changes to subscriptions by designing workflows with drag-and-drop widgets and configure complex processes under a minute. Use our order tracking tool to track the progress of your orders, and re-configure your products after an order has been completed. Increase customer loyalty recommending product suggestions, automated renewals and easy self-care options – thus certifying recurring revenue!
Promotion Engine
Automate your marketing activities by creating a systematic approach to incentivizing customers. With an overview of running, planned and drafted promotions, you never have to lose track of which incentives worked to keep your customers satisfied, and which ones didn’t!
Channel & Workspace Manager
Manage separate workspaces for different channels and based on regions. You can also set different country-specific conditions for configuring your products or creating promotions.
Omnichannel Service Help Desk
Swiftly resolve issues by offering digital representatives online. We offer a omnichannel service help desk: offer end-customers B2C self-care options, or respond to tickets raised online and converse with them using our AI-assisted chat support. Reduce the number of customer iterations by 90% thanks to the collaboration and self-care functionality.
Fleet Management
Manage mobile devices and subscriptions for large organisations with the fleet management solution which doubles as a self-care service for end users.
Telco Infrastructure Rollout Management
A comprehensive system which digitizes multiple business processes of a telco infrastructure project, starting from contract signing to the commercial sales approach that is taken before and after the customer move-in period. Identify telco infrastructure projects, offer fiber and tv line solutions, and manage customers all on one platform.
Top Projects
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Sunrise UPC & SELISE have launched the Sunrise Moments platform!
05/18/2022We are excited to go live with Sunrise Moments – a brand new platform dedicated to bringing relevant content and exclusive offers to existing as well as new customers of Sunrise UPC.
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Sunrise UPC digitizes their B2B & B2C service management with SELISE!
12/27/2021Since November 2020, after the largest merger of two companies in recent Swiss history, Sunrise and UPC have been working together to provide their customers with a comprehensive product and service portfolio. in the telecommunication industry in Switzerland. At the beginning of June 2021, Sunrise UPC reached around 3 million households with its high-performance network and more than 94% of the Swiss population with basic 5G.
What our Clients Say
What our Clients Say
What our Clients Say
Thought Leadership Articles
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SELISE partners with Hempel Metals to launch invoice management application
05/19/2022SELISE has partnered up with Hempel Metals, a Swiss-based independent distributor of high-performance materials, to develop an invoicing application.
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SELISE develops latest employee training solutions for leading Swiss security provider
05/18/2022A leading Swiss-based security prover had been lacking integrated HR processes. As a result, they were experiencing difficulty in assessing their business decisions. SELISE helped them out with technical support by creating a unified portal that brings all of their HR practices under a single platform.
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SELISE builds modern HRIS solution for the retail ecosystem
05/18/2022SELISE has teamed up with a leading company providing a retail ecosystem: a B2BC business model that enables stores to connect with their end customers through a wide variety of fulfillment partners.
